Ember Support

We're here to help. Reach out and we'll get back to you as soon as we can.

Email us directly

support@ember-hub.ac.uk

How we can help

Account recovery

Locked out, forgot your password, or can't access your email? Tell us your account details and we'll help you get back in.

Subscriptions

Questions about Ember Premium, upgrading, downgrading, or managing your plan? We can review your subscription status.

Payments & billing

Unexpected charges, refund requests, or billing errors? Include the date and amount and we'll investigate.

Safety reports

Report a concerning profile, message, or safety incident. For urgent risk to life, contact local emergency services first.